New Response Times

We have some important changes to our response times we will be implementing from Friday 15th May.

 

These are designed to allow us to perform at our best, provide the best possible service, and create the greatest impact in your life.

 

More than anything, they’re designed to build longevity in the mission we’re on, which is to harness the power of the physical as the vehicle for you.

 

Your check in and communication with your coach is the most important part of your journey.

1) Please ensure you stick to the check in day allocated to you.  This will typically require you to send your check in on a Sunday (for a Monday response) or any day between Monday and Thursday. If your check in day is on a Friday or Saturday, your coach will be in contact with you to change this. If you’re not sure what your check in day is, please contact your coach. Please respect your coach’s time here – they carve out their diaries for you on those days, so if you know you’re going to be late or miss your deadline, please give them a heads up.

 

2) Any check ins, emails, messages or communications sent between Monday 8am and Friday 2pm will always be responded to within 24 hours. The time zone will be applicable to your specific coach. If you’re not sure what your coach’s time zone is, please speak to them.

 

3) Any check ins, emails, messages or communications sent after Friday 2pm will be responded to Monday morning. This includes late check ins. If you have any concerns, strategies to discuss, issues to raise that may pertain to your upcoming weekend, please speak to your coach in your check in, and/or before this time.

I hope this all makes sense. I’m doing this for the long-term health of our amazing team, so they can be at their best to help you on your long-term RNT journeys. If you already check in on time, respond promptly to our check in replies, and communicate well with your coach, this shouldn’t change anything at all for you. If you have any questions, please contact your coach, or email me directly on akash.vaghela@rntfitness.com.

 

Thank you,
Akash