1.1 By purchasing an online coaching package listed on this website, you are agreeing to these terms and conditions.
1.2 Please read these terms carefully before you submit your deposit to us. These terms tell you who we are, how we will provide the online coaching package to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
2.1 Who we are. We are Results Now Training Limited, a company registered in England and Wales trading as “RNT Fitness”. Our company registration number is 10519090 and our registered office is at 1 Beauchamp Court, 10 Victors Way, Barnet, EN5 5TZ. Our registered VAT number is 283625289.
2.2 How to contact us. You can contact us by emailing our client service team at email@example.com.
2.3 How we may contact you. If we have to contact you we will do so by writing to you at the email address you provided to us in your application.
2.4 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
3.1 In order to secure a place on the next intake of online coaching packages, a deposit (of such amount detailed on the website (https://www.rntfitness.co.uk/services/) must be paid to RNT Fitness by the deadline date for payment for that intake.
3.2 Once your deposit has been received by RNT Fitness, we will email you to confirm receipt and acceptance of such deposit (“Confirmation Email”).
4.1 Acceptance of your deposit for an online coaching package from RNT Fitness will take place when we send to you the Confirmation Email to accept it, at which point a contract will come into existence between you and us.
4.2 If we are unable to accept your deposit, we will inform you of this by email and will refund your deposit and not charge you for the online coaching package. This might be because of unexpected limits on our resources which we could not reasonably plan for, or because we have identified an error in the price or description of the online coaching package.
4.3 You must be at least 18 years old to use the information on this website and to apply for an online coaching package to be supplied by RNT Fitness. We reserve the right to refuse your application and/or supply the online coaching package to you if you do not meet this requirement.
4.4 The services to be provided by RNT Fitness within the online coaching package shall commence on the start date for that intake set out in the Confirmation Email sent to you and shall continue for an initial term of either 6 or 12 months (depending on the online coaching package you have chosen), and thereafter continue on a monthly rolling basis, until either party gives the other party written notice to terminate this contract in accordance with the provisions of clause 10 or clause 14 (as applicable).
4.5 The payment of your deposit confirms your acceptance to the start date for the commencement of the online coaching package. You cannot change or delay the start date.
5.1 The Confirmation Email will set out key dates for the next steps in the process leading up to the start date for the commencement of the online coaching package. These next steps include the following:
5.1.1 You will be emailed with a link (typically 3 to 4 weeks prior to the start date for the intake) to choose your selected online coaching package (“Upgrade Link Email”). This will set out the packages available (6 or 12 month initial term), the final balance payments due for such package, the due dates for payment and the deadline for selection of such package. Failure to choose a package by the deadline date will automatically defer your place to the next intake.
5.1.2 Once you have selected your online coaching package via the Upgrade Link Email, you will be sent two further emails. The first email will include confirmation of your package, as well as instructions on how to enter our private community group on Facebook. The second email will contain your application form, which will ask you to complete your goals, lifestyle, psychology and body composition (“Application Form”). You will need to fill in and return your Application Form by the deadline date provided so that we can review your forms, decide on the best fit for you, and allocate your coach to start work on mapping your RNT Transformation Journey.
5.1.3 Once an allocation has been made, you will be introduced to your coach via email.
5.1.4 You will then receive your initial personalised nutrition, training, cardio, supplementation and lifestyle protocols from your coach, as well as instructions on how to check in and maximise the coaching journey.
5.2 Once the provision of services under the online coaching package has commenced, and after your first week on your allocated day, you’ll check in with your coach using our check in procedure (including pertinent information from the week and specific feedback). This check in will hold you highly accountable along the journey, as well as provide the expert coaching guidance, where we can give you feedback and make tweaks to continue facilitating you to make improvement.
5.3 You’ll continue to check in as required with your coach once per week, with access to your coach for support and questions throughout the week too.
6.1 Physical exercise can be strenuous and subject to risk of serious injury. We strongly recommend that you seek medical advice before undertaking any exercise program, strenuous physical activity, changes to your diet, or before taking any enhancement medication or food supplements. You agree that by participating in physical exercise, diet or training activities recommended or provided by RNT Fitness, you do so at your own risk.
6.2 Any advice or information provided by RNT Fitness or its coaches is for informational purposes only and should not replace the advice of your doctor. Fitness and nutritional advice is subject to constantly evolving knowledge in relation to health, nutritional and sports science. Although we base our coaching and nutritional tips on current studies and knowledge, we do not guarantee that these reflect the most up to date research findings.
6.3 By purchasing an online coaching package from RNT Fitness, you confirm that:
6.3.1 you are physically able to undertake an exercise program with RNT Fitness and that none of the medical conditions set out in clause 6.4 apply to you; or
6.3.2 if one of the medical conditions set out in clause 6.4 does apply to you or you have knowledge of any pre-existing medical conditions, that you have sought medical advice and a medical practitioner has confirmed that you are physically able to undertake such program with RNT Fitness.
6.4 The medical conditions referred to in clause 6.3 are as follows:
6.4.1 a doctor or medical professional has ever diagnosed you with a heart condition and indicated that you should restrict your physical activity;
6.4.2 when performing physical activity you frequently feel pain in your heart and/or chest;
6.4.3 in the past month, when you are not engaging in physical activity, you have experienced heart and/or chest pain;
6.4.4 you ever faint or get dizzy and lose your balance;
6.4.5 you have an injury or orthopaedic condition, such as a back, hip or knee problem, which may worsen due to a change in physical activity;
6.4.6 you have high blood pressure and/or a heart condition in which a doctor or medical profession is currently prescribing medication;
6.4.7 you are pregnant or think you may be pregnant;
6.4.8 you have insulin dependent diabetes;
6.4.9 you are over age of 65 and not accustomed to vigorous exercise; or
6.4.10 you know of any other reason why exercise or increasing your physical activity may adversely affect your health.
7.1 The current prices for each online coaching package (which includes VAT) can be found on our website (https://www.rntfitness.co.uk/services/). The deposit paid in accordance with clause 3 forms part of the price payable for an online coaching package. We take all reasonable care to ensure that the price of the online coaching package advised to you is correct. However please see clause 7.7 for what happens if we discover an error in the price of the online coaching package you have purchased.
7.3 All credit card transactions shall be processed through Stripe or Worldpay directly via our website.
7.4 Once your deposit has been accepted via our Confirmation Email, we will send you an Upgrade Link Email as set out in accordance with clause 5.1.1 which will include the due date for selection of your package and payment of the remaining balance of the fee applicable to the initial term of your chosen online coaching package (depending on whether you have chosen a 6 or 12 month package).
7.5 Failure to make payment by the due date in clause 7.3, will result in the loss of your place for the forthcoming intake, and you will need to sign up for the next intake should you wish to join. If you have to sign up for the next intake, the fee applicable to the initial term of your chosen online coaching package will be the fee applicable for the next intake (which is subject to change on each intake).
7.6 Further to the provisions of clause 4.4, following the expiry of the initial term of your online coaching package (depending on the online coaching package you have chosen), your subscription shall continue on a monthly rolling basis, payable by monthly instalment at the rate set out in the Upgrade Link Email. No partial refunds of any package or any recurring monthly fee will be given.
7.7 It is always possible that, despite our best efforts, some of the online coaching packages we sell may be incorrectly priced. We will normally check prices before accepting your payment so that, where the online coaching package’s correct price at your payment date is less than our stated price at your payment date, we will charge the lower amount. If the online coaching package’s correct price at your payment date is higher than the price stated to you, we will contact you for your instructions before we accept your payment.
7.8 We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of the Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
8.1 If an active paying client (an Existing Client) refers a new client to purchase an online coaching package of a minimum initial term of 6 months, the Existing Client will receive a 25% discount (such discount amount shall be at the discretion of RNT Fitness and subject to change as RNT Fitness may decide from time to time), on their next month’s rolling instalment payment.
8.2 If an Existing Client refers multiple new clients in one intake, they will have the discount applied to their monthly rolling instalment for the number of months (one month per one new client) applicable.
8.3 If the Existing Client is currently in the initial term of their package, they will need to wait for their monthly rolling fee instalments to commence in order to benefit from the discount.
8.4 For the referral discount to apply to the Existing Client, the new client must provide the full name of the Existing Client and their coach on their Application Form. Failure to do both will mean the referral discount won’t be applied. Multiple referee names will also make the discount void. Any request to apply referral credits at any time after the Application Form has been submitted by the new client will not be accepted.
8.5 Referral discounts will only be applied to any forthcoming month. RNT Fitness will not apply the referral discount to an earlier month nor refund any part of any previous month paid. If for any reason, RNT Fitness has been unable to apply the referral discount, we will ensure it is applied to the following month.
We may make changes to these terms, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any products or services within the online coaching package that you have paid for but not yet received.
10.1 We will supply the online coaching package to you until either:
10.1.1 the subscription expires (if applicable); or
10.1.2 you end the contract as described in clause 13; or
10.1.3 we end the contract by written notice to you as described in clause 15.
10.2 If our supply of the online coaching package is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any portion of the online coaching package that you have paid for but not received.
10.3 What will happen if you do not give required information to us. We may need certain information from you so that we can supply the online coaching package to you, for example, health and medical history or dietary information. If so, this will have been stated in the Application Form provided. We will contact you by email to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 15.1.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
10.4 What will happen if you do not commit to the programme. You must send your weekly check-in and maintain contact with your allocated coach throughout the duration of the online coaching package. If the coach does not hear from you or receive check-ins from you, they are not obliged to follow up or chase you. If you fail to respond to any communication with your coach and/or the RNT Fitness team as a whole, we reserve the right to end the contract (and clause 15.1.3 will apply). Chases for one month by your coach will be deemed a failure to respond under this clause 10.4.
10.5 Your rights if we suspend the supply of the online coaching package. We will contact you in advance to tell you we will be suspending supply of the online coaching package, unless the problem is urgent or an emergency. If we have to suspend the supply of the online coaching package for longer than 3 months in any 12 month period we will adjust the price so that you do not pay for the package while it is suspended. You may contact us to end the contract for the online coaching package if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 3 months and we will refund any sums you have paid in advance for the package in respect of the period after you end the contract.
10.6 We may also suspend supply of the online coaching package if you do not pay. If you do not pay us for the online coaching package when you are supposed to (see clause 7.8) and you still do not make payment within 30 days of us reminding you that payment is due, we may suspend supply of the online coaching package until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the online coaching package. We will not charge you for the products during the period for which they are suspended. As well as suspending the online coaching package we can also charge you interest on your overdue payments (see clause 7.8).
If you have committed to the online coaching package and checked in with your coach every week on time with a full update (in the format requested by your coach at the outset), and you have not progressed in any way towards your initial goals at all (as listed in your Application Form), RNT Fitness will refund your first remainder of payment on request. Any deposit paid is non-refundable.
12.1 A pause will significantly delay your progress in your RNT Transformation Journey and we advise against such action. The focus should be on implementing the strategies put in place by your coach and discussing any issues that may have given cause to the suggestion of or request for a pause on the online coaching package. Pauses will therefore not be given in any circumstances.
13.1 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out in clauses 13.1.1 to 13.1.5 below the contract will end immediately and we will refund you in full for any portion of the online coaching package which has not been provided and you may also be entitled to compensation. The reasons are:
13.1.1 we have told you about an upcoming change to these terms which you do not agree to (see clause 9;
13.1.2 we have told you about an error in the price or description of the online coaching package you have purchased and you do not wish to proceed;
13.1.3 there is a risk that supply of the online coaching package may be significantly delayed because of events outside our control;
13.1.4 we have suspended supply of the online coaching package for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 3 months; or
13.1.5 you have a legal right to end the contract because of something we have done wrong (including because we have delivered the services late (see clause 10.2).
13.2 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms. Any deposit paid is non-refundable if you have started using the service, and exercise your right to change your mind.
13.3 When you don’t have the right to change your mind. You do not have a right to change your mind in respect of:
13.3.1 digital products after you have started to download or stream these – for example once you have downloaded the Google sheets resources or started streaming health and fitness guidance videos; and
13.3.2 services, once these have been completed, even if the cancellation period is still running.
13.4 How long do I have to change my mind? You have 14 days after the day you select your online coaching package via the Upgrade Link Email. If you cancel after we have started the online coaching package, you must pay us for the services provided up until the time you tell us that you have changed your mind.
13.5 Ending the contract during the initial package. Even if we are not at fault and you do not have a right to change your mind (see clause 13.1), you can still end the contract before it is completed and within the initial term. If you want to end the contract in these circumstances, just contact us to let us know. The contract will not end until 1 calendar month after the day on which you contact us. Any payments made for the initial term of the online coaching package (depending on which package you have chosen) are not refundable.
13.6 Ending the contract after the initial package. Following the expiry of the initial package, the contract will continue automatically on a monthly rolling basis until it is cancelled. If you want to end the contract in these circumstances, just contact us to let us know. A request to cancel the contract must be given in writing to firstname.lastname@example.org at least 5 calendar days before your next monthly payment is due to be paid. You will only need to complete the current month and your contract will end once the current month has been completed. We will refund any advance payment you have made for the online coaching package during the monthly rolling period for services which will not be provided to you. For example, if you tell us you want to end the contract on 4 February and your monthly payment date is 15th of each month, we will continue to supply the online coaching package until 15 February. We will only charge you for supplying the online coaching package up to 15 February and will refund any sums you have paid in advance for the supply of the online coaching package after 15 February. If you miss the 5 day deadline before your monthly payment is due to be paid, your contract will continue until the end of the following month. For example if you tell us you want to cancel the contract on 14 February and your monthly payment date is 15th of each month, we will continue to supply the online coaching package until 15 March and take the payment due on 15th February as normal. The online coaching package will continue to be provided and your contract will be cancelled on the 15 March.
14.1 Tell us you want to end the contract. To end the contract with us, please let us know by emailing us at email@example.com. Please provide your name, home address, details of the online coaching package and, where available, your phone number and email address.
14.2 How we will refund you. We will refund you the price you paid for the online coaching package, by the method you used for payment. However, we may make deductions from the price, as described below.
14.3 Deductions from refunds if you are exercising your right to change your mind. We may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.
14.4 When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then, your refund will be made within 14 days of your telling us you have changed your mind.
15.1 We may end the contract if you break it. We may end the contract for the online coaching package at any time by writing to you if:
15.1.1 you do not make any payment to us when it is due and you still do not make payment within 30 days of us reminding you that payment is due; or
15.1.2 you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the online coaching package, for example, health and medical history or dietary information in accordance with clause 10.3; or
15.1.3 you do not respond to our communications in accordance with clause 10.4.
15.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 15.1 we will refund any money you have paid in advance for the period of online coaching package in any monthly rolling period of the contract that we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract, and we will retain any proportion of payment applicable to the initial term of the online coaching package. Where we have ended the contract in the situation set out in clause 15.1.3, we shall be entitled to retain any monies that you have paid to us for services which were made available to you up to the contract end date but which you decided not to take the benefit of.
15.3 We may withdraw the online coaching package. We may write to you to let you know that we are going to stop providing the online coaching package. We will let you know at least 10 days in advance of our stopping the supply of the online coaching package and will refund any sums you have paid in advance for the period of the online coaching package which will not be provided.
16.1 How to tell us about problems. If you have any questions or complaints about the online coaching package, please contact us. You can email our client service team at firstname.lastname@example.org.
16.2 Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the online coaching package. Nothing in these terms will affect your legal rights.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
If your product is digital content, for example a subscription to a streaming service, the Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality:
See also clause 13.2.
If your product is services, for example a coaching package, the Consumer Rights Act 2015 says:
See also Exercising your right to change your mind (Consumer Contracts Regulations 2013).
17.1.1 Results from our online coaching package will vary and we cannot guarantee an exact or specific outcome. We do not make any representations or guarantees that the use of the RNT Fitness online coaching package will promise concrete success. The training result will depend on factors which cannot be influenced, such as physical disposition and preconditions. Results may vary widely between individuals despite the same use of the RNT Fitness online coaching package.
17.1.2 It is your responsibility to ensure that any equipment or training tools that you use are in good working condition and installed and/or set up properly.
17.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products as summarised at clause 15.2.
17.3 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
You must not attempt to purchase services or engage in any activity that is competitive with the online coaching package from any of our directors, employees or consultants during the period that we are providing the online coaching package to you and for a period of six months following termination of the Contract.
19.1 We will use any personal information you provide to us to:
19.1.1 provide the online coaching package;
19.1.2 process your payment for the online coaching package; and
19.1.3 inform you about similar products or services that we provide, but you may stop receiving these at any time by contacting us.
19.3 RNT Fitness reserves the right to use any “before and after” images within promotional materials, both web-based and offline and, accordingly, you hereby consent to such usage.
20.1 All intellectual property rights in our website and content, or arising out of or in connection with the supply of the online coaching package, shall be owned by RNT Fitness.
20.2 You agree that you shall not copy or otherwise record the information and content provided to you through the provision of the online coaching package except as strictly necessary for the purpose of the coaching. Any such copies and records shall be the property of RNT Fitness.
20.3 Following cancellation of this contract, and if so requested by RNT Fitness by notice in writing to you, you agree that you shall destroy or return to RNT Fitness all documents and materials (and any copies) provided to you or made available to you during the course of the online coaching package.
21.1 RNT coaches and the administrative team are entitled to take time ‘off the grid’ as holidays throughout the year to encourage mental and physical health. They will of course provide sufficient notice of any dates planned as well as guidance and a strategy for any communication in their absence so there is no gap in the coaching process.
21.2 We may transfer this contract to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
21.3 You cannot transfer your rights under this contract to someone else. This is because the online coaching package is bespoke to you and built around your personal requirements, health and wellbeing.
21.4 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
21.5 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
21.6 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
21.7 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.