Terms and Conditions
1. THESE TERMS
1.1 By purchasing our ‘Transformation Programme’, you are agreeing to these terms and conditions (“Terms”) on which we supply products to you, whether these are goods, services or digital content.
1.2 Please read these Terms carefully before you submit your order to us. These Terms set out how ‘Transformation Programme’ works, what to do if there is a problem, changes and termination. If you think there is a mistake in these Terms please contact us to discuss.
2. INFORMATION ABOUT US AND HOW TO CONTACT US
2.1 Who we are: Results Now Training Limited, a company registered in England and Wales trading as “RNT Fitness”. Our company registration number is 10519090 and our registered office is at 1 Beauchamp Court, 10 Victors Way, Barnet, EN5 5TZ. Our registered VAT number is 283625289.
2.2 How to contact us: you can contact us by emailing our client service team at email@example.com.
2.3 How we may contact you: in writing at the email address you provided to us in your application.
2.4 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
3.1 In order to secure a place on our future intakes of ‘Transformation Programme’ (dates of future programmes can be found on our website (https://www.rntfitness.co.uk). You can speak to our team by contacting firstname.lastname@example.org.
3.2 Our Transformation Programme is offered as a yearly package, and can be paid for yearly in advance (with a discount applied) or alternatively by instalments. The packages and payment options will be discussed with you.
3.2 Once your booking has been made we will email you to confirm acceptance of your order (“Confirmation Email”).
4. OUR CONTRACT WITH YOU
4.1 If we cannot offer you a place due to class size and resources or any other reason we will inform you by email.
4.2 You must be at least 18 years old to use the information on this website and to apply for our ‘Transformation Programme’. We reserve the right to refuse your application and/or supply ‘Transformation Programme’ if you do not meet this requirement.
4.3 ‘Transformation Programme’ shall commence on the start date set out in the Confirmation Email and shall continue for an initial term of 12 months unless stated otherwise, depending on the package. We may allow you to pay in instalments, but you must understand this is a 12 month contract and instalments must be made for the full initial term.
4.4 After the initial 12 month term you will have the opportunity to either renew or cancel. If you do not renew, then your account will be deactivated and you will no longer have access to the Transformation Programme.
4.5 The payment of your initial instalment confirms your acceptance of these Terms and the start date. If you have made your initial payment and you are unable to join the next intake, because of a delay on your end, then we will look into moving you to a future intake.
5. PRE-APPLICATION HEALTH
5.1 Physical exercise can be strenuous and subject to risk of serious injury. We strongly recommend that you seek medical advice before undertaking any of the following:
(a) exercise program
(b) strenuous physical activity
(c) changes to your diet
(d) enhancement medication or food supplements.
You agree that by participating in physical exercise, diet or training activities recommended or provided by RNT Fitness, you do so at your own risk.
5.2 Any advice or information provided by RNT Fitness or its coaches is for informational purposes only and should not replace the advice of your doctor. Fitness and nutritional advice is subject to constantly evolving knowledge in relation to health, nutritional and sports science. Although we base our coaching and nutritional tips on current studies and knowledge, we do not guarantee that these reflect the most up to date research findings.
5.3 By purchasing ‘Transformation Programme’ you confirm that:
5.3.1 you are physically able to undertake an exercise program with RNT Fitness and that none of the medical conditions set out in clause 5.4 apply to you; or
5.3.2 If one of the medical conditions set out in clause 5.4 does apply to you or you have knowledge of any pre-existing medical conditions, that you have sought medical advice and a medical practitioner has confirmed that you are physically able to undertake such a program with RNT Fitness.
5.4 The medical conditions referred to in clause 5.3 are as follows:
5.4.1 a doctor or medical professional has ever diagnosed you with a heart condition and indicated that you should restrict your physical activity;
5.4.2 when performing physical activity you frequently feel pain in your heart and/or chest;
5.4.3 in the past month, when you are not engaging in physical activity, you have experienced heart and/or chest pain;
5.4.4 you ever faint or get dizzy and lose your balance;
5.4.5 you have an injury or orthopaedic condition, such as a back, hip or knee problem, which may worsen due to a change in physical activity;
5.4.6 you have high blood pressure and/or a heart condition in which a doctor or medical profession is currently prescribing medication;
5.4.7 you are pregnant or think you may be pregnant;
5.4.8 you have insulin dependent diabetes;
5.4.9 you are over age of 65 and not accustomed to vigorous exercise; or
5.4.10 You know of any other reason why exercise or increasing your physical activity may adversely affect your health.
5.5 ‘Transformation Programme’ we supply cannot determine any existing condition that may hamper your transformation journey. The program will be based on what you have given us. If you are diagnosed with a condition during the program, we will not be able to refund, but we will amend the program based on your doctor’s suggestions. Please be reminded that ‘Transformation Programme’ is not only a training and nutrition program but an overall holistic lifestyle solution.
6. PRICE AND PAYMENT
6.1 Please call to book a session with one of the team to discuss the programme and the pricing packages (https://www.rntfitness.co.uk/strategy-session) or alternatively email email@example.com to find out the different programme options.
6.3 All credit card transactions shall be processed through Stripe directly via our website.
6.4 Once your payment has been accepted via our Confirmation Email, we will send you more information via a Sign Up Link Email. If paying in instalments, the remaining program instalments and balance will be set out in the Sign Up Link Email.
6.5 Further to the provisions of clause 4.3, following the expiry of the initial term (12 months) of your ‘Transformation Programme’, your subscription will continue on a monthly rolling basis (the rate will be confirmed prior to expiry of the initial 12 month term).
6.6 We may charge interest on late payments. If you do not make any payment to us by the due date. Such charges at the rate of 4% a year above the base lending rate of the Bank of England from time to time. This interest shall accrue on a daily basis from the due date.
7. REFERRAL POLICY
7.1 If an active paying client (an Existing Client) refers a new client to sign up to the next or future intakes, the Existing Client will get £150 cash or £150 off their existing programme. If the Existing Client is on an instalment plan, then this money will be deducted from their last instalment. The referral of an active client will get £150 off their initial package. If an Existing Client refers 5 people, then they get £750 cash or £750 off their programme. The multiple person referral discount is only applicable if all of the referrals sign up for one given intake.
7.2 If a waitlist client refers a new client to sign up for our next intake, the waitlist client will £150 cash off your initial package.The referral of the waitlist client will get £150 off their initial package.
7.3 If a client who has not made a deposit yet and refers a new client to sign up for the next intake, you’ll get £150 cash and your referral will get £150 off their initial package.
7.4 For the referral discount to apply to the Referee, the new client must provide the full name of the referee and use the correct code which can be found from the RNT team or from the RNT Pro Platform. Failure to do both will mean the referral discount won’t be applied. Multiple referee names will also make the discount void. Any request to apply referral credits at any time after the Application Form has been submitted by the new client will not be accepted.
7.5 Referral discounts will only be applied to any forthcoming month, at the end of the existing package. RNT Fitness will not apply the referral discount to an earlier month nor refund any part of any previous month paid. If for any reason, RNT Fitness has been unable to apply the referral discount, we will ensure it is applied to the following month.
7.6 The referral discount only applies to full price Programme packages.
7.7 All cash payouts will be made to the referee after a 2 month grace period from the start date of the programme of which their referral has joined.
8. OUR RIGHTS TO MAKE CHANGES
We may update these online terms from time to time so please check our website to keep up to date. We will endeavour to notify you of any such changes, such updates should not materially impact your contract with us.
9. PROVIDING THE TRANSFORMATION PROGRAMME
9.1 We will supply ‘Transformation Programme’ to you until either:
9.1.1 the subscription expires (if applicable); or
9.1.2 you end the contract as described in clause 12 and 13; or
9.1.3 we end the contract by written notice to you as described in clause 14.
9.2 If our supply of ‘Transformation Programme’ is delayed by an event outside of our control then we will contact you as soon as possible and we will take steps to minimise the effect of any delay. We will not be liable for delays caused by such events, however if there is a risk of substantial delays of up to 30 days then we will issue you with a pro rata refund.
9.3 We will need certain information from you so that we can supply the ‘Transformation Programme’ such as health and medical history, dietary information etc. This will be set out in the Sign Up process. We will contact you by email to ask for this information. If you do not give us this information within a reasonable time, or if you give us incomplete or incorrect information, we may either (a) terminate the contract or (b) apply an additional charge for any extra work that is required as a result. We will not be liable for any delays in providing products, where the delay is caused by your lack of information.
9.4 Upon signing up you will have access to our Transformation web-app where you can view educational resources. You will have access to your dashboard to monitor your progress. You are 100% responsible for your progress. RNT will provide guidance and tools, but you are required to put in the work and commitment. You will have access to the platform until the subscription ends or you terminate the contract earlier.
9.5 Your rights if we suspend the supply of ‘Transformation Programme’. We will contact you in advance to tell you if we have to suspend supply of the ‘Transformation Programme’, unless the problem is urgent or an emergency. If we have to suspend the supply of ‘Transformation Programme’ for longer than 3 months in any 12 month period we will adjust the price so that you do not pay for the package while it is suspended. You may contact us to end the contract for the Transformation Programme if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 3 months and we will refund any sums you have paid in advance for the package in respect of the period after you end the contract.
9.6 We may also suspend supply of the Transformation Programme if you do not pay. If you do not pay us for the Transformation Programme when you are supposed to and you still do not make payment within 30 days of us reminding you that payment is due, we may suspend supply of the Transformation Programme until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the Transformation Programme. When we suspend the account, you will not be able to access the platform and see any educational resources. We will not charge you for the products during the period for which they are suspended. As well as suspending the online coaching package we can also charge you interest on your overdue payments (see clause 6.6).
10. MONEY BACK GUARANTEE
If you follow the plan we build you, maintain a 100% adherence score through daily check-ins, and complete a weekly check in in your cohort to your coach, we guarantee that you will achieve the best shape of your life.
Our guarantee ensures an average bodyweight drop of at least 0.5% per week until you reach your Checkpoint, regardless of your starting point.
In the unlikely event that you don’t achieve these results, we offer two options: a full refund of your payment or continued coaching at no additional cost until you reach your desired outcome.
11. PAUSING THE TRANSFORMATION PROGRAMME
11.1 A pause will significantly delay your progress in your RNT Transformation Journey and we advise against such action. The focus should be on implementing the strategies put in place by your coach and discussing any issues that may have given cause to the suggestion of or request for a pause on the online coaching package.
However, we understand that life circumstances can change so any pause requested will be assessed on an individual basis. If you are still considering a pause, then you must email us at firstname.lastname@example.org to request for a pause and provide the full reason for the pause along with any evidence required to support your reason.
11.2 You must give us at least one month’s notice if you are wanting to request a pause. This can be done by emailing email@example.com. If you are paying a payment plan, then your pause will come into place at the end of the next calendar billing month. For example, if your billing date is 4th February 2023 and you requested to pause on 20th February 2023, then you will be billed on March 4th 2023 and will have access to the programme until the pause comes into effect on April 4th 2023.
If you have already paid for the programme in full, then your pause will take place on the next calendar billing month depending on your start date. For example, if you started the programme on February 4th 2023 and you requested to pause on February 20th 2023, then your pause will take effect from April 4th 2023 onwards.
11.3 The maximum pause period we will provide is three full calendar months after which your contract, payments and programme will continue.
11.4 A fee of £20 per month applies throughout the period of a paused membership.
11.5 Pause periods will not count towards a member’s contractual term, and will extend any applicable minimum term by the number of paused months taken.
11.6 Members on an instalment payment plan contract type will have their pause fee taken via direct debit. Members on a paid in full contract type must settle their pause fee upfront in advance.
12. YOUR RIGHTS TO END THE CONTRACT
12.1 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out in clauses 12.1.1 to 12.1.5 below the contract will end immediately and we will refund you for any portion of ‘Transformation Programme’ which has not been provided and you may also be entitled to compensation. The reasons are:
12.1.1 we have told you about an upcoming change to these terms which you do not agree to (see clause 8);
12.1.2 we have told you about an error in the price or description of ‘Transformation Programme’ you have purchased and you do not wish to proceed;
12.1.3 there is a risk that supply of ‘Transformation Programme’ may be significantly delayed because of events outside our control;
12.1.4 we have suspended supply of ‘Transformation Programme’ for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or
12.1.5 you have a legal right to end the contract because of something we have done wrong (including because we have delivered the services late (see clause 9.2).
12.2 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms. Any initial payment paid is non-refundable if you have started using the service, and exercise your right to change your mind.
12.3 When you don’t have the right to change your mind. You do not have a right to change your mind in respect of:
12.3.1 digital products after you have started to download or stream these – for example once you have logged into the Transformation Platform web-app; and
12.3.2 services, once these have been completed, even if the cancellation period is still running.
12.4 How long do I have to change my mind? You have 14 days after your start date of the Transformation programme. If you cancel after accessing the Transformation Platform web-app, you must pay us for the services provided from the start of the intake up until the time you tell us that you have changed your mind.
12.5 Ending the contract during the initial term. If we are not at fault and you do not have a right to change your mind (see clause 12.3), you will not be able to cancel the contract and will have access to all resources until the end of the 12 month initial term.
12.6 Ending the contract after the initial package. Following the expiry of the initial package, the contract will continue automatically on a monthly rolling basis until it is cancelled. If you want to end the contract in these circumstances, just contact us to let us know. A request to cancel the contract must be 30 days’ notice given in writing to firstname.lastname@example.org.
12.7 Once the Transformation Programme has commenced, there are no grounds for a refund unless for a reason stated in 12.1.1 to 12.1.5 above.
12.8 Cancellations would result in breaking the programme contract and if for a specific situation this has to be done, we will apply a termination fee of 50% of the remaining length of the programme (pro-rata’d).
13. HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)
13.1 Tell us you want to end the contract. You may end the contract, after the initial term of 12 months by providing 30 days’ notice. Such email should be sent to email@example.com and include your name, home address, details of ‘Transformation Programme’, phone number and email address.
13.2 Exercising your right to change your mind (Consumer Contracts Regulations 2013). We will refund you the price you paid for the ‘Transformation Programme’, by the method you used for payment. However, we may make deductions from the price, an amount for the supply of the service for the period for which it was supplied. The amount will be in proportion to what has been supplied.
13.3 We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then, your refund will be made within 14 days of your telling us you have changed your mind.
14. OUR RIGHTS TO END THE CONTRACT
14.1 We may end the contract if you break it. We may end the contract for the Transformation Programme at any time by writing to you if:
14.1.1 you do not make any payment to us when it is due and you still do not make payment within 30 days of us reminding you that payment is due; or
14.1.2 you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide ‘Transformation Programme’ as set out in clause 9.3; or
14.2 If we end the contract in the situations set out in clause 14.1 you will not be entitled to a refund.
14.3 We may amend/withdraw ‘Transformation Programme’. We will write to you to let you know if we are going to stop providing ‘Transformation Programme’. We will let you know at least 10 days in advance of stopping the supply of ‘Transformation Programme’. If this should arise for any reason then we will refund any sums you have paid in advance for the period of ‘Transformation Programme’.
15. IF THERE IS A PROBLEM WITH THE TRANSFORMATION PROGRAMME
15.1 How to tell us about problems. If you have any questions or complaints about the online coaching package, please contact us at firstname.lastname@example.org.
15.2 Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the online coaching package. Nothing in these terms will affect your legal rights.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
If your product is digital content, for example a subscription to a streaming service, the Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality:
- If your digital content is faulty, you are entitled to a repair or a replacement.
- If the fault can not be fixed, or if it has not been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back.
- If you can show the fault has damaged your device and we have not used reasonable care and skill, you may be entitled to a repair or compensation.
See also clause 13.2.
If your product is services, for example a coaching package, the Consumer Rights Act 2015 says:
- You can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we cannot fix it.
- If you haven’t agreed a price beforehand, what you’re asked to pay must be reasonable.
- If you haven’t agreed a time beforehand, it must be carried out within a reasonable time.
See also Exercising your right to change your mind (Consumer Contracts Regulations 2013).
16. OUR RESPONSIBILITY
16.1.1 Results from our ‘Transformation Programme’ will vary and we cannot guarantee an exact or specific outcome. We do not make any representations or guarantees that the use of ‘Transformation Programme’ will promise concrete success. The training result will depend on factors which cannot be influenced, such as physical disposition and preconditions. Results may vary widely between individuals despite the same use of ‘Transformation Programme’.
16.1.2 It is your responsibility to ensure that any equipment or training tools that you use are in good working condition and installed and/or set up properly.
16.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products as summarised at clause 15.2.
16.3 We will only be responsible for any loss or damage caused through any breach of these terms if such loss was foreseeable. In no circumstances shall we be responsible for loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both parties knew it might happen.
16.4 We are not liable for indirect or consequential losses. We supply the products for domestic and private use only and not commercial. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
You must not attempt to purchase services or engage in any activity that is competitive with ‘Transformation Programme’ directly from any of our directors, employees or consultants during the period that we are providing the ‘Transformation Programme’ to you and for a period of six months following termination of the contract.
18. HOW WE MAY USE YOUR PERSONAL INFORMATION
18.1 We will use any personal information you provide to us to:
18.1.1 provide ‘Transformation Programme’;
18.1.2 process your payment for ‘Transformation Programme’; and
18.1.3 inform you about similar products or services that we provide, but you may stop receiving these at any time by contacting us.
18.3 RNT Fitness reserves the right to use any “before and after” images within promotional materials, both web-based and offline and, accordingly, you hereby consent to such usage.
19. RNT FITNESS PROPERTY
19.1 All intellectual property rights in our website and content or arising out of or in connection with the supply of ‘Transformation Programme’, shall be owned by RNT Fitness.
19.2 You agree that you shall not copy or otherwise record the information and content provided to you through the provision of ‘Transformation Programme’ except as strictly necessary for the purpose of the coaching. Any such copies and records shall be the property of RNT Fitness.
19.3 Following cancellation of this contract, and if so requested by RNT Fitness by notice in writing to you, you agree that you shall destroy or return to RNT Fitness all documents and materials (and any copies) provided to you or made available to you during the course of ‘Transformation Programme’.
20. OTHER IMPORTANT TERMS
20.1 We may transfer this contract to someone else. We may transfer our rights and obligations under these Terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
20.2 You cannot transfer your rights under this contract to someone else. This is because the ‘Transformation Programme’ is bespoke to you and built around your personal requirements, health and wellbeing. Log in details are confidential and should not be shared to anyone.
20.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of the Terms.
20.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
20.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
20.6 Which laws apply to this contract and where you may bring legal proceedings. These Terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.